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Paradise Valley Community College
Business

Certificate of Completion: Microsoft Desktop Support Technology #5473
18 - 19 Credits

The Certificate of Completion in Microsoft Desktop Support Technology is designed to provide training to work in an entry-level computer maintenance and help-desk position. Students will develop the skills to successfully troubleshoot desktop environments running on the Microsoft Windows operating system. Courses in the program also help to prepare for the Microsoft Certified Desktop Support Technician (MCDST) examinations.

Program Notes: Students must earn a grade of “C” or better in each course in the Required Courses area. "++" or "+" after a course number indicates any module.

Program Prerequisites: 2 credits
Note: In lieu of the following two courses, students with experience in the information technology field may meet these program prerequisites with the permission of the instructor.
Course Name Credits Prerequisites
BPC/CIS121AB MS-DOS Operating System 1  
CIS102 Interpersonal & Customer Service Skills for IT Professional 1  
Required Courses: 18-19 credits
Course Name Credits Prerequisites
BPC110 Computer Usage and Applications 3  

Or
CIS105 Survey of Computer Information Systems 3  
BPC170 Computer Maintenance I: A+ Prep 3 Yes
CIS190 Introduction to Local Area Networks 3 Yes

Or
CNT140 Cisco Networking Fundamentals 4 Yes

Or
MST140 Microsoft Networking Essentials 3  
MST141 Support MS Windows Client Operating System 3 Yes
MST142 Support Applications on MS Windows Client Operating Systems 3 Yes
MST150XP Microsoft Windows XP Professional 3  
Materials presented on these pages were taken from the PVCC 2005-2006 Catalog and do not encompass all the specific requirements of our certificate and degree programs.  Please consult the PVCC 2005-2006 Catalog or contact an advisor for specific program details. 

© 2005 Maricopa County Community College District. All Rights Reserved.
Comments or suggestions: gary.smith@pvmail.maricopa.edu
Last Revised: 03/06/2006