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Paradise Valley Community College
Information Technology

Certificate of Completion: Customer Service / Information Professional #5236
35-37 Credits

This program provides a sound background in computer applications as well as customer service.  The program will prepare the student for front-line employment in fields such as customer service representative, account specialist, or information analyst.

Program Notes: Students must earn a grade of “C” or better in each course in the Required Courses area. "++" or "+" after a course number indicates any module.

Required Courses: 28 credits
Course Name Credits Prerequisites
BPC114AE and Excel: Level I 1 Yes
BPC114BE and Excel: Level II 1 Yes
BPC114CE Excel: Level III 1 Yes

Or

BPC114DE Excel Spreadsheet 3 Yes
BPC117AM and Database Management: Microsoft Access: Level I 1  
BPC117BM and Database Management: Microsoft Access: Level II 1 Yes
BPC117CM Database Management: Microsoft Access: Level III 1 Yes

Or

BPC117DM Database Management: Microsoft Access 3 Yes
BPC118AB PowerPoint: Level I 1 Yes
BPC135DK Word: Level I 2 Yes
CIS121AE Windows Operating System: Level I 1  
GBS131 Business Calculations 3  
GBS233  Business Communication 3  
MGT126 Customer Service Skills and Strategies 3  
MGT251 Human Relations in Business 3  
OAS101 Typing I 3  
OAS108 Fundamentals of English for Business 3  

Restricted Electives: 7 credits
Select a minimum of 7 credits from the following:
Course Name Credits Prerequisites
ACC107 Bookkeeping Theory & Practice 4  

Or

ACC111 Accounting Principles I 3  
BPC101AA Introduction to Microcomputers I 1  
BPC101BA Introduction to Microcomputers II 1 Yes
BPC101CA Introduction to Microcomputers III 1 Yes
BPC110 Computer Usage and Application 3  

Or

CIS105 Survey of Computer Information Systems 3  
BPC125 Microcomputer Setup & Maintenance 1 Yes
BPC133AA Internet/Web Development Level I 1  
BPC133BA Internet/Web Development Level II 1 Yes
BPC133CA Internet/Web Development Level III 1 Yes

Or

BPC133DA Internet/Web Development 3 Yes
BPC217AM Advanced Microsoft Access: Database Management 3 Yes
CIS109AM Networking Technology I 2  

Or

CIS190 Introduction to Local Area Network 3  
CIS233++
(any module)
Web Design and Publishing I 1 Yes

Or

CIS233DA The Internet Web Publishing 3 Yes
GBS151 Introduction to Business 3  
IBS101 Introduction to International Business 3  
MGT175 Business Organization and Management 3  
MGT229 Management and Leadership 3  
MKT101 Introduction to Public Relations 3  
MKT271 Principles of Marketing 3  
OAS118 10-key by Touch 1 Yes
OAS296++
(any module)
Cooperative Education 1-3  

Or

CWE198++
(any module)
Career/Work Experience 1-3  

Materials presented on these pages were taken from the PVCC 2005-2006 Catalog and do not encompass all the specific requirements of our certificate and degree programs.  Please consult the PVCC 2005-2006 Catalog or contact an advisor for specific program details. 

© 2005 Maricopa County Community College District. All Rights Reserved.
Comments or suggestions: gary.smith@pvmail.maricopa.edu
Last Revised: 03/06/2006